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Acceptable Use Policy

Maya Verdant, LLC · Last updated: March 2026

Maya Acceptable Use Policy

Last Updated: March 1, 2026

This Acceptable Use Policy ("AUP") applies to all Maya services — including SMS interactions, our websites, web chat, and any other channel through which you access Maya's services. By using Maya, you agree to this AUP.

Maya is built to help people find better deals. This policy exists to protect that mission, protect other users, and comply with applicable law.

1. What You Can Do

You may use Maya's services to:

  • Find deals on phones, cell plans, groceries, pet food, and other everyday purchases for your own personal use
  • Get recommendations and comparisons on products and services for personal decision-making
  • Interact with Maya's AI over SMS, web chat, or other supported channels
  • Refer others to Maya (in a genuine, non-deceptive way)

2. What You Can't Do

2.1 Fraudulent or Deceptive Behavior

You may not:

  • Provide false, misleading, or fictitious information about yourself, your devices, or your needs
  • Impersonate another person or misrepresent your identity to Maya or to any vendor Maya refers you to
  • Abuse Maya's recommendation or assessment process to obtain artificially favorable quotes or assessments
  • Use Maya to commit fraud against third-party vendors, carriers, or retailers

2.2 Abuse of Maya's Systems

You may not:

  • Use automated tools (bots, scrapers, scripts) to interact with Maya's SMS service or websites without express written permission
  • Attempt to reverse-engineer, decompile, or extract source code from Maya's services
  • Probe, scan, or test the security of Maya's systems
  • Attempt to gain unauthorized access to Maya's systems, data, or other users' accounts
  • Interfere with Maya's service infrastructure or cause disproportionate load on our servers

2.3 SMS Misuse

You may not:

  • Use Maya's SMS channel for anything other than its intended personal shopping concierge purpose
  • Repeatedly trigger STOP/START/HELP keywords in bad faith to disrupt service
  • Send spam, unsolicited commercial content, or harmful material through Maya's messaging channels
  • Use Maya's phone number to harass or abuse Maya's staff or AI systems

2.4 Harmful or Illegal Content

You may not use Maya's services in connection with:

  • Content that is threatening, harassing, hateful, or defamatory
  • Content that violates another person's privacy or intellectual property rights
  • Illegal activity of any kind
  • Content that promotes or facilitates harm to any person or group

2.5 Commercial Exploitation

You may not:

  • Resell, sublicense, or commercially exploit Maya's services without written permission
  • Use Maya's services to operate a competing service or to build a product that competes with Maya
  • Use Maya's brand, name, or recommendations in commercial marketing without permission

3. Trademarks

You may not use Maya's name, logos, taglines, or other brand identifiers without our express prior written consent — including as hyperlinks, in advertising, or to imply any official relationship with Maya.

4. Enforcement

Suspension: We may suspend your access to Maya immediately if you breach this AUP or if we reasonably suspect a violation while we investigate.

Termination: Serious or repeated violations may result in permanent termination of your access to Maya's services.

Content removal: We may remove content or block actions that violate this AUP.

Legal action: We reserve the right to pursue legal remedies for violations that cause harm to Maya, our users, or third parties.

5. Reporting Violations

If you believe someone is misusing Maya's services — or if you receive unsolicited or harmful messages related to Maya — please report it to [email protected]. We investigate all reports and respond as appropriate.

6. Updates

We may update this AUP from time to time. The most current version is always at maya.markets/legal/acceptable-use. Your continued use of Maya's services after an update means you accept the revised policy.