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Messaging Terms

Maya Verdant, LLC · Last updated: October 10, 2026

Maya Messaging Terms

These Messaging Terms govern Maya's SMS/MMS text messaging program. By opting into Maya's SMS service or providing your phone number to receive messages from Maya, you agree to these terms.

These Messaging Terms are incorporated into and part of the Maya Terms of Service.

1. Program Description

Maya's SMS program allows you to interact with Maya's AI concierge by text message to:

  • Get personalized deal comparisons on phones, cell plans, groceries, pet food, and other everyday purchases
  • Receive upgrade recommendations and savings alerts
  • Manage your account and preferences
  • Ask Maya questions and get help with purchases

Maya's numbers: Maya operates two dedicated US numbers:

  • +1 (888) 751-6292 — Toll-free number, used for website CTAs and general inbound contact. Registered under Toll-Free Verification with US carriers; application-to-person SMS and MMS from this number are fully carrier-approved (March 2026).
  • +1 (505) 732-6292 — 10-digit local code, used for outbound conversations and cost-sensitive routing. Registered under 10DLC (A2P 10-Digit Long Code) with US carriers.

Both numbers are operated by Maya Verdant, LLC. You may receive messages from either number depending on the channel you used to opt in.

Program name: Maya Concierge SMS

2. How to Opt In

You opt into Maya's SMS program by:

  • Texting any message to Maya's number
  • Entering your phone number on a Maya website or form and confirming opt-in
  • Completing a Maya registration flow that includes SMS consent

In all cases, you will receive a confirmation message before Maya sends you ongoing communications.

3. Message Types

Maya may send you the following types of messages:

Conversational messages — Responses to your questions and requests in real-time.

Deal alerts — Notifications when Maya identifies a meaningfully better deal on a service or product you use.

Upgrade recommendations — Periodic messages when Maya finds a device upgrade, plan switch, or savings opportunity relevant to your profile.

Service messages — Account confirmations, updates to your preferences, and system notifications.

Transactional messages — Order confirmations and status updates when you complete a transaction through Maya.

4. Message Frequency

Message frequency varies.

Texts you ask for. When you text Maya, Maya answers. Those replies are on demand, and there is no limit on how often you can ask.

Texts Maya starts. Maya sends you no more than one text a week that you did not ask for. That limit does not count:

  • Reminders to finish signing up
  • Notices about your account, your points, or a payment
  • Reports you asked Maya to send on a schedule
  • The message that tells you Maya has opened a new service for you

Email. If you have confirmed an email address, Maya also emails tips now and then. Every one of those emails has an unsubscribe link.

To get fewer messages, just ask Maya. To stop all texts, reply STOP (Section 5).

If you subscribe to a scheduled daily briefing (for example, the daily gas desk report available to newsroom and business accounts), you will receive one additional message per day for each briefing you subscribe to, at the time you select, on top of the weekly limit above. Subscriptions are opt-in, are listed in your preferences, and can be cancelled at any time by asking Maya to stop that briefing. Replying STOP cancels every scheduled briefing along with all other messages.

5. Opt-Out (STOP)

To stop all SMS messages from Maya, reply STOP to any Maya message.

You will receive one final confirmation:

"You've been unsubscribed from Maya. You won't receive any more messages. Reply START to re-subscribe."

After opting out:

  • Maya will not send further messages to that number
  • Your account and data are retained (not deleted) — to delete your account, email [email protected]
  • You can re-subscribe at any time by texting START to Maya's number

6. Help

For help with the SMS program, reply HELP to any Maya message. You will receive:

"hi [your name], what can I help you with today? you can explore these topics, or just tell me what is going on and we will talk it through. You can always email me at Maya Verdant <[email protected]>."

followed by help topic options: short codes, getting started, points and costs, messages, privacy, something is wrong, and menu. If we do not have your name yet, the reply starts at "what can I help you with today?".

You can also reach us at:

7. Message and Data Rates

Standard message and data rates from your wireless carrier may apply to messages you send and receive from Maya. These charges appear on your wireless bill or are deducted from your prepaid balance.

Maya does not charge you for the messages themselves — your carrier's standard SMS rates apply.

8. Supported Carriers

Maya's SMS program is available on major US carriers including (but not limited to): AT&T, T-Mobile, Verizon, US Cellular, Cricket Wireless, Metro by T-Mobile, Boost Mobile, and other regional carriers.

Carrier availability may vary. Carriers are not liable for delayed or undelivered messages.

9. SMS in Other Countries

Maya's SMS program is currently operated primarily for US phone numbers. Users in other countries may interact with Maya via SMS subject to their local carrier's international messaging terms and rates. Some features may not be available outside the US.

10. Privacy

Your phone number and message content are processed in accordance with the Maya Privacy Policy. Your phone number is never sold to third parties. It is used only to deliver Maya's concierge service.

11. TCPA Compliance

Maya's SMS program complies with the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC regulations. Key points:

  • Maya sends automated messages only to users who have opted in
  • Maya honors all opt-out requests promptly (within one business day)
  • Maya maintains records of all opt-in and opt-out events
  • Maya does not send messages to numbers on the National Do Not Call Registry for marketing purposes without prior express written consent

11a. Business and Professional Accounts

Some Maya services are provided to a business rather than to a consumer. The gas desk report is the first of these: it is a media convenience tool that delivers a city gas summary to a newsroom, in a form a producer can read on air. It is used by a working professional, at a business, for a business purpose.

Where a service is used this way, the following apply:

  • The account is a business account. The person using it is acting in a professional capacity, not as a household consumer, and the service is priced and delivered as a business service.
  • Consumer-specific protections may be applied differently. Several consumer protections in United States federal and state law — including certain state artificial-intelligence disclosure requirements — are written to protect an individual consumer in a personal transaction. Where a service is delivered to a business user for a business purpose, those protections may legitimately be relaxed or applied differently, consistent with the exemptions and definitions in the applicable statute.
  • What does not change. Consent, opt-out, message frequency disclosure, and data handling apply to every account without exception. A business user opts in the same way, can reply STOP at the same moment, and gets the same treatment of their data.
  • Maya never claims to be human. This is not softened for business accounts. Maya identifies as an AI on request, on every surface, to every user.

The gas desk report is a formatted summary of prices Maya has already gathered. It is a document delivered on a schedule, not a conversation with a member.

12. Changes to the SMS Program

Maya may modify the SMS program, message types, or frequency at any time. Material changes will be communicated via the SMS channel before taking effect.

13. Contact

For questions about the SMS program: Email: [email protected] Toll-free: +1 (888) 751-6292 Long code: +1 (505) 732-6292

Maya Verdant, LLC 30 N Gould St, Ste R, Sheridan, Wyoming 82801 USA