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Messaging Terms

Maya Verdant, LLC · Last updated: March 2026

Maya Messaging Terms

Last Updated: March 1, 2026

These Messaging Terms govern Maya's SMS/MMS text messaging program. By opting into Maya's SMS service or providing your phone number to receive messages from Maya, you agree to these terms.

These Messaging Terms are incorporated into and part of the Maya Terms of Service.

1. Program Description

Maya's SMS program allows you to interact with Maya's AI concierge by text message to:

  • Get personalized deal comparisons on phones, cell plans, groceries, pet food, and other everyday purchases
  • Receive upgrade recommendations and savings alerts
  • Manage your account and preferences
  • Ask Maya questions and get help with purchases

Short code / long code: Maya communicates via a dedicated long code number. Maya's number: +1 (800) 629-2658

Program name: Maya Concierge SMS

2. How to Opt In

You opt into Maya's SMS program by:

  • Texting any message to Maya's number
  • Entering your phone number on a Maya website or form and confirming opt-in
  • Completing a Maya registration flow that includes SMS consent

In all cases, you will receive a confirmation message before Maya sends you ongoing communications.

3. Message Types

Maya may send you the following types of messages:

Conversational messages — Responses to your questions and requests in real-time.

Deal alerts — Notifications when Maya identifies a meaningfully better deal on a service or product you use.

Upgrade recommendations — Periodic messages when Maya finds a device upgrade, plan switch, or savings opportunity relevant to your profile.

Service messages — Account confirmations, updates to your preferences, and system notifications.

Transactional messages — Order confirmations and status updates when you complete a transaction through Maya.

4. Message Frequency

Message frequency varies based on:

  • How actively you use Maya (conversational messages are on-demand)
  • How many savings opportunities Maya identifies for your profile
  • Your notification preferences

On average, users receive 2–8 messages per week from Maya outside of active conversations. You can reduce message frequency by updating your preferences — just ask Maya.

5. Opt-Out (STOP)

To stop all SMS messages from Maya, reply STOP to any Maya message.

You will receive one final confirmation:

"You've been unsubscribed from Maya. You won't receive any more messages. Reply START to re-subscribe."

After opting out:

  • Maya will not send further messages to that number
  • Your account and data are retained (not deleted) — to delete your account, email [email protected]
  • You can re-subscribe at any time by texting START to Maya's number

6. Help

For help with the SMS program, reply HELP to any Maya message. You will receive:

"Maya Help: text us your questions 24/7. To stop messages reply STOP. Msg & data rates may apply. More info at maya.markets/legal/messaging-terms"

You can also reach us at:

7. Message and Data Rates

Standard message and data rates from your wireless carrier may apply to messages you send and receive from Maya. These charges appear on your wireless bill or are deducted from your prepaid balance.

Maya does not charge you for the messages themselves — your carrier's standard SMS rates apply.

8. Supported Carriers

Maya's SMS program is available on major US carriers including (but not limited to): AT&T, T-Mobile, Verizon, US Cellular, Cricket Wireless, Metro by T-Mobile, Boost Mobile, and other regional carriers.

Carrier availability may vary. Carriers are not liable for delayed or undelivered messages.

9. SMS in Other Countries

Maya's SMS program is currently operated primarily for US phone numbers. Users in other countries may interact with Maya via SMS subject to their local carrier's international messaging terms and rates. Some features may not be available outside the US.

10. Privacy

Your phone number and message content are processed in accordance with the Maya Privacy Policy. Your phone number is never sold to third parties. It is used only to deliver Maya's concierge service.

11. TCPA Compliance

Maya's SMS program complies with the Telephone Consumer Protection Act (47 U.S.C. § 227) and FCC regulations. Key points:

  • Maya sends automated messages only to users who have opted in
  • Maya honors all opt-out requests promptly (within one business day)
  • Maya maintains records of all opt-in and opt-out events
  • Maya does not send messages to numbers on the National Do Not Call Registry for marketing purposes without prior express written consent

12. Changes to the SMS Program

Maya may modify the SMS program, message types, or frequency at any time. Material changes will be communicated via the SMS channel before taking effect.

13. Contact

For questions about the SMS program: Email: [email protected] Program contact: +1 (800) 629-2658

Maya Verdant, LLC SJO-560727, #25331 Miami, Florida 33102 USA