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Terms of Service

Maya Verdant, LLC · Last updated: March 2026

Maya Terms of Service

Last Updated: March 1, 2026

Welcome to Maya. These Terms of Service ("Terms") govern your use of Maya's services. By texting Maya, visiting our website, or otherwise interacting with our services, you're agreeing to these Terms. Please read them — they're written in plain English.

Quick summary: Maya is an AI-powered personal shopping advocate. We find deals, buy and sell devices directly, fulfill pet food orders, and deliver optimized grocery shopping plans — primarily over SMS. Some services are free (cell plan recommendations); others involve direct purchase transactions where Maya is the seller. US users: disputes go to arbitration with a class action waiver (Section 18). Non-US users: see your Jurisdiction Specific Terms.

This agreement includes the following documents:

In the event of any conflict, the order of precedence is: Jurisdiction Specific Terms → Product Specific Terms → these General Terms.

1. Who We Are

Maya Verdant, LLC ("Maya," "we," "us," "our") operates an AI-powered personal shopping advocate service. Our primary interface is SMS text messaging, accessible at +1 (800) 629-2658. We also operate the websites at maya.markets and associated subdomains.

Maya is a free service for consumers. We earn revenue through referral fees and transaction processing fees — described in Section 10.

2. Accepting These Terms

You accept these Terms when you:

  • Text Maya's number
  • Create an account or register on any Maya website
  • Use any Maya product or service

You must be at least 18 years old to use Maya. By accepting, you confirm you meet this requirement.

If you're using Maya on behalf of a business, you confirm you have authority to bind that business to these Terms.

3. What Maya Does

Maya is a personal shopping advocate that operates in two modes depending on the service:

Direct commerce — For devices and pet food, Maya acts as the merchant. Maya purchases devices from you, sells devices to you, and fulfills pet food orders directly. In these transactions, Maya is the buyer or seller and you have the rights of a customer purchasing from a retailer.

Referral and comparison — For cell plans and certain other services, Maya finds better options and refers you to third-party carriers or vendors to complete the transaction. Maya earns a referral fee in these cases.

Advisory services — Maya sells optimized shopping plans (such as a grocery savings plan) that are information products. These are Maya's recommendations for how to allocate your shopping across stores for maximum savings.

Across all services, Maya:

  • Uses AI to analyze your needs and find better deals
  • Monitors the market and proactively alerts you to savings
  • Handles logistics for direct transactions (device trade-ins, fulfillment)

What Maya does not do regardless of service type:

  • Act as your legal, financial, or professional advisor
  • Make purchases or sign up for services on your behalf without your explicit approval
  • Guarantee any specific outcome, price, or availability

4. SMS Consent and Communications

Read this section if you text Maya — it's important.

By texting Maya or providing your phone number for Maya communications, you expressly consent to receive text messages (SMS/MMS) from Maya Verdant, LLC, including:

  • Service messages and confirmations
  • Deal alerts and upgrade recommendations
  • Account-related notifications

Message frequency varies based on your usage and available deals. Standard message and data rates from your carrier may apply.

To opt out: Reply STOP to any Maya message. You'll receive one confirmation, then no further messages. You can re-subscribe at any time by texting START.

For help: Reply HELP or email [email protected].

Opting out of SMS stops Maya's messages but does not delete your account or data. See our Privacy Policy for data deletion requests.

Maya uses Telnyx, LLC to deliver SMS messages. Your carrier is not responsible for delayed or undelivered messages.

TCPA Compliance: Your consent to receive SMS messages is not a condition of purchasing any product or service. You can use Maya's website and other non-SMS channels without opting into SMS communications.

5. Your Account

Maya creates a member profile tied to your phone number. You agree to:

  • Provide accurate information when asked (name, address, device details, preferences)
  • Keep your contact information current
  • Keep your account access personal — don't let others use your Maya session

Maya reserves the right to suspend or close accounts that are inactive, used fraudulently, or in violation of these Terms.

6. Maya's Services in Detail

6.1 Device Upgrade Recommendations

When you share your current device with Maya, we'll periodically review its approximate market value and identify upgrade options that could benefit you. These are Upgrade Recommendations — not purchase commitments.

A Device Assessment is Maya's estimate of your device's condition and likely resale value, based on information you provide. This is an estimate only. Actual resale or trade-in values offered by third-party buyers may differ based on physical inspection, market conditions, and buyer policies.

If you believe an assessment is inaccurate, you can dispute it by contacting [email protected].

6.2 Cell Plan Recommendations

Maya compares your current wireless plan against available alternatives and alerts you when a better-value plan is available. Plan terms, pricing, and availability are determined entirely by carriers and may change without notice. Maya's recommendation reflects data available at the time — verify current terms directly with the carrier before switching.

6.3 Grocery and Everyday Deals

Maya monitors prices on groceries and household items at participating retailers and alerts you to meaningful savings. Prices, promotions, and product availability are controlled by retailers and may change at any time.

6.4 Pet Food and Other Categories

Maya also finds deals on pet food, home services, insurance, and other categories as they become available. The same advisory-only, no-guarantee principles apply across all verticals.

7. Maya as Seller vs. Maya as Referral

The nature of Maya's role depends on the service:

Maya is the seller for device transactions and pet food orders. When you buy a device from Maya, sell your device to Maya, or place a pet food order through Maya, you are transacting directly with Maya Verdant, LLC. In these transactions:

  • Maya holds title to goods during the transaction
  • Maya is responsible for order accuracy, fulfillment, and applicable warranties
  • Your consumer rights apply as if purchasing from any retailer
  • Maya's Product Specific Terms govern these transactions, including return and refund terms

Maya is a referral intermediary for cell plan recommendations and similar comparison services. When you follow a recommendation to a third-party carrier or vendor:

  • You enter into a direct agreement with that third party
  • Maya is not a party to that contract and is not responsible for the vendor's pricing, service quality, or terms
  • Maya earns a referral fee from the vendor

Maya sells advisory products for services like the grocery savings plan. These are information products — Maya's analysis and recommendations for how to optimize your shopping. The plan is Maya's product; the actual grocery purchases are yours to make independently at retailers of your choice.

In all cases, Maya does not act as your legal, financial, or professional advisor. Maya's recommendations are suggestions based on available data and do not substitute for your own judgment.

8. AI Processing Disclosure

Maya uses artificial intelligence — including large language models — to understand your messages, personalize your experience, and generate recommendations.

You acknowledge and agree that:

  • AI-generated content may contain errors, omissions, or outdated information
  • AI recommendations are not professional advice of any kind
  • Maya cannot guarantee the accuracy, completeness, or suitability of AI-generated output
  • Conversations with Maya are processed by AI systems that may retain and analyze your messages (see Privacy Policy)

By using Maya, you consent to AI processing of your communications and data as described in our Privacy Policy.

Points, unlockable deal analysis, and authorization to debit points

Some Maya responses are delivered using membership points (or similarly labeled account credits). When you send Maya an emoji command, keyword, or any text message that requests personalized deal analysis, comparisons, savings estimates, or other tailored outputs that Maya offers to unlock in exchange for points (collectively, "Deal Analysis"), you agree that Maya may:

  • Prepare a response that states the number of points required to unlock the full answer and your current point balance
  • Only after you clearly confirm that you want to proceed — for example by selecting a confirmation option Maya presents or by replying with yes, OK, or another affirmative Maya accepts for that specific prompt — debit that number of points from your account and send you the unlocked answer

If you do not confirm, no points are debited for that unlock. The same rule applies whether you use an emoji shortcut or plain-language text that requests the same Deal Analysis.

Separate from direct purchases: If you complete a separate purchase or payment (for example a checkout for physical goods), that payment is not a point debit under this subsection and is governed by the applicable product, invoice, or checkout terms.

9. Third-Party Vendors

Maya refers you to third-party vendors, carriers, retailers, lenders, and other service providers. Maya has no control over these parties and is not responsible for:

  • Their pricing, product quality, availability, or service
  • Any transaction you complete with them
  • Their privacy practices, data handling, or terms of service
  • Any dispute arising from a transaction with them
  • Errors in the information they provide to Maya

Links and referrals to third-party services are provided for your convenience. They do not constitute Maya's endorsement of those parties. Always review a vendor's own terms and privacy policy before making a purchase or signing up.

10. BNPL and Financing Facilitation

Maya may facilitate access to buy-now-pay-later (BNPL) or short-term financing options in connection with device upgrades or purchases. Maya acts as a referral intermediary only. Maya is not a lender and does not make or approve financing decisions.

Financing offers are made by third-party lenders under their own terms, credit requirements, and applicable lending laws. If you access financing through Maya:

  • Approval and terms are entirely at the lender's discretion
  • You are solely responsible for all payment obligations, interest, and fees under the financing agreement
  • Maya is not liable for any financing arrangement between you and a lender
  • BNPL availability varies by state and transaction type

11. How Maya Earns Revenue

Maya's revenue model varies by service. We are transparent about how we make money because it's important you understand our incentives:

Device transactions (direct commerce): Maya buys your current device and sells you a replacement. Maya earns the spread between its purchase and sale prices, plus a 10% processing fee on the transaction value. The net cost to you is shown clearly before you confirm any transaction.

Pet food (direct commerce): Maya sources pet food directly and sells it to you. Maya earns a retail margin on the sale. You pay the listed price; there is no separate service fee.

Cell plan referrals: Maya earns a referral commission from carriers when you switch plans through a Maya recommendation. This service is free to you — the commission comes from the carrier, not from you.

Grocery savings plans (paid advisory service): Maya charges a fee for its optimized grocery shopping plans. The fee is disclosed and confirmed before you are charged.

In all cases, our incentive is to find you the best available outcome — better deals for you lead to more transactions for us.

See Product Specific Terms for per-vertical fee details, return policies, and transaction mechanics.

12. Acceptable Use

You agree to use Maya only for lawful, personal, non-commercial purposes. You may not:

  • Provide false, misleading, or fraudulent information to Maya or through Maya to vendors
  • Use Maya to harass, harm, or deceive other people
  • Attempt to reverse-engineer, scrape, or exploit Maya's systems, AI models, or data
  • Use Maya commercially without our written permission
  • Repeatedly trigger SMS keywords (STOP, START, HELP) in bad faith
  • Attempt to gain unauthorized access to Maya's systems or other users' accounts
  • Use automated tools to interact with Maya without permission

Violating these rules may result in suspension or permanent termination of your access.

13. Intellectual Property

All content, trademarks, software, and technology on Maya's websites and in Maya's services belong to Maya Verdant, LLC or our licensors. Your use of Maya's services doesn't give you any ownership rights.

You may use Maya's services for personal, non-commercial purposes. You may not copy, modify, distribute, or create derivative works from any part of Maya's services without our written permission.

If you believe your copyrighted work has been used on our site without authorization, contact [email protected]. See our Website Terms for full DMCA procedures.

14. Privacy

Our Privacy Policy explains what personal information we collect, how we use it, and your rights. By using Maya, you agree to our Privacy Policy, which is incorporated into these Terms by reference.

15. Disclaimers of Warranty

For referral and advisory services (cell plans, AI recommendations, grocery savings plans), these services are provided "as is" and "as available." To the fullest extent permitted by applicable law, Maya disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Recommendations reflect information available when generated — prices and availability can change before you act.

For direct commerce transactions (devices and pet food), Maya warrants that:

  • Devices are functional and match the described condition at time of shipment
  • Pet food is within its manufacturer's stated shelf life and sealed/undamaged on arrival
  • If a product does not meet these standards, Maya will replace it or issue a full refund as described in the Product Specific Terms

These direct commerce warranties are in addition to any non-waivable statutory warranties in your jurisdiction.

We do not warrant that:

  • AI-generated recommendations are always accurate or optimal for your situation
  • Third-party vendors' prices or service terms will remain as shown at the time of recommendation
  • Maya's services will be uninterrupted or error-free at all times

Some jurisdictions don't allow certain warranty disclaimers. In those places, our disclaimers apply to the maximum extent permitted by law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Maya Verdant, LLC and its officers, directors, employees, agents, and affiliates will not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, savings, or business opportunity
  • Damages arising from your reliance on Maya's recommendations or AI-generated content
  • Any transaction with a third-party vendor referred by Maya
  • Service interruptions, downtime, or loss of access to Maya
  • Errors in AI-generated recommendations or deal comparisons

In all cases, Maya's total cumulative liability to you will not exceed the greater of: (a) fees you actually paid to Maya in the 12 months before the claim arose, or (b) one hundred dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, the above limitations apply only to the fullest extent permitted by law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Maya Verdant, LLC and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of Maya's services
  • Your violation of these Terms
  • Your violation of any third party's rights
  • Any transaction you enter into with a third-party vendor
  • Any false or inaccurate information you provide to Maya

18. Mandatory Arbitration and Class Action Waiver

This section significantly affects your legal rights. Please read it carefully.

Scope: This Section 18 applies to users located in the United States. If you are located outside the United States, the dispute resolution terms in your Jurisdiction Specific Terms apply instead. In jurisdictions where mandatory arbitration or class action waivers are unenforceable under consumer protection law, this section does not apply to those disputes.

18.1 Agreement to Arbitrate

You and Maya Verdant, LLC ("Maya") agree that any dispute, claim, or controversy arising out of or relating to these Terms, Maya's services, or the relationship between us — including any question about whether a dispute is subject to arbitration — will be resolved exclusively by binding individual arbitration, not in court.

This arbitration agreement is governed by the Federal Arbitration Act (FAA), which applies regardless of any state law to the contrary.

18.2 Arbitration Rules and Process

Arbitration will be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (available at adr.org), or a mutually agreed alternative arbitral body.

Unless you and Maya agree otherwise, arbitration will take place in the county where you reside or by phone or video conference. The arbitrator may award any relief available in court on an individual basis. The arbitrator's decision is final and binding, subject to limited judicial review under the FAA.

Costs: Maya will pay AAA filing and administrative fees for arbitrations where your claim is $10,000 or less, unless the arbitrator finds your claim frivolous. For claims over $10,000, cost-sharing follows the AAA Consumer Rules.

18.3 Class Action Waiver

You and Maya each waive the right to bring or participate in any class action, collective action, mass arbitration, private attorney general action, or other representative proceeding, whether in court or arbitration.

The arbitrator may not consolidate claims from more than one person or preside over any representative or class proceeding.

If the class action waiver is found unenforceable for any particular claim, that claim may proceed in court, but all other claims remain subject to individual arbitration.

18.4 Small Claims Exception

Either party may bring an individual claim in small claims court instead of arbitration, as long as the matter stays in small claims court and is brought only as an individual (not class) action.

18.5 Injunctive Relief Exception

Nothing in this section prevents either party from seeking emergency injunctive or equitable relief in court to prevent irreparable harm while arbitration proceeds.

18.6 Opt-Out Right

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with the subject line "Arbitration Opt-Out" and including your name and phone number. Opting out does not affect your right to use Maya's services.

If you opt out, disputes will be resolved in the courts described in Section 19.

19. Governing Law and Jurisdiction

The governing law, contracting entity, and jurisdiction for disputes depend on your location. See your Jurisdiction Specific Terms.

Default (United States): If no other jurisdiction-specific terms apply to you, these Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles — except that the Federal Arbitration Act governs Section 18. For matters not subject to arbitration, you consent to the exclusive jurisdiction of state and federal courts in Delaware.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we'll update the "Last Updated" date at the top. For material changes, we'll give you advance notice via SMS or email where practicable.

Your continued use of Maya after updated Terms take effect means you accept the changes. If you don't agree with changes, you can stop using Maya and request account deletion at [email protected].

21. General Provisions

Entire Agreement: These Terms, together with our Privacy Policy and any applicable product-specific terms, are the complete agreement between you and Maya about Maya's services.

Severability: If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and all remaining provisions continue in full force.

No Waiver: Our failure to enforce any provision doesn't waive our right to enforce it later.

Assignment: Maya may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without Maya's written consent.

No Third-Party Beneficiaries: These Terms are for the benefit of you and Maya only. No third party has any rights under these Terms.

22. Contact

Maya Verdant, LLC Questions about these Terms: [email protected] Privacy questions: [email protected] General: [email protected] Text Maya: +1 (800) 629-2658