← Legal

Membership Terms

Maya Verdant, LLC · Last updated: September 11, 2026

Maya Membership Terms

These Membership Terms govern Maya's membership program. They supplement the Maya Terms of Service and, in the event of any conflict regarding membership-specific matters, these terms control.

1. What the Membership Program Is

Maya's membership program is a community-based program that rewards members for participating in the Maya community. The program is structured in tiers. As members accumulate points through community activities, they advance through tiers, and each tier entitles the member to progressively greater discounts on purchases from Maya.

The membership program has three tiers:

  • Arbitrage (basic tier, the default for all members): Available to all members at no cost. Entitles members to the base level of access to Maya's services and purchases;
  • Concierge (intermediate tier): Unlocked by accumulating sufficient points. Entitles members to enhanced discounts on Maya products and pricing recommendation reports;
  • Top Tier: Unlocked by accumulating the highest threshold of points. Entitles members to the maximum discount level, which may reduce the cost of certain products and reports to zero.

Specific point thresholds for each tier are communicated within the service and may be updated from time to time.

2. How to Become a Member

Membership begins when you opt in for the first time by:

  • Providing your contact information (phone number or other supported contact method) through a supported messaging channel or the Maya website;
  • Accepting the Maya Terms of Service.

Eligibility. Maya Verdant, LLC may decline to create an account for, or provide services to, any person or organization, at its sole discretion and without stating a reason. We may also close an existing account on the same basis, subject to applicable law.

A person who uses the Maya website or web chat without providing contact information and accepting the Terms is a "website user," not a member. Website users may browse Maya's public content but are not enrolled in the membership program and are not entitled to member discounts.

Any person may purchase Maya products and pricing recommendation reports at standard (non-discounted) prices without being a member. Membership is not required to transact with Maya.

3. How Points Are Earned

Members earn points through the following voluntary community activities:

Purchases: Members earn points by purchasing products or pricing recommendation reports from Maya. The number of points earned per purchase is displayed at the time of purchase and may vary by product type and price.

Price sharing: Members earn points by sharing pricing data with the Maya community. This includes:

  • Submitting receipts from purchases made at third-party retailers;
  • Submitting photographs of prices from physical store locations;
  • Other forms of community price contribution as communicated within the service.

Community curation: Members earn points when data they submit adds a record to Maya's catalog that Maya did not already hold. This includes new products, new store locations, new retail chains, and new manufacturers or brands identified from a receipt or photograph the member submits. Curated records are reviewed by Maya before they are made available to other members. A record that is rejected on review earns no points, and points credited for a record later found to be false are reversed under Section 4.1.

Referrals: Members earn points by referring new members to Maya. When a member refers someone who subsequently registers as a member and opts in, the referring member earns points equal to 10% of the points accumulated by the referred member during that referred member's first 12 months on the platform. Referral point credits are applied on a rolling basis as the referred member earns points, not as a lump sum in advance.

Points earned through any of these activities are credited to the member's account and accumulate toward membership status tier thresholds.

4. Points Have No Monetary Value

This section is critical. Please read it carefully.

Points in Maya's membership program have no monetary value of any kind. The following applies absolutely and without exception:

  • Points are not property;
  • Points are not cash, currency, or any form of cash equivalent;
  • Points cannot be transferred, sold, gifted, assigned, or conveyed to another person in any manner;
  • Points cannot be redeemed for cash or any cash equivalent under any circumstances;
  • Points do not represent any debt, obligation, or liability of Maya Verdant, LLC;
  • Points cannot be inherited, bequeathed, or transferred upon a member's death or incapacity;
  • Points have no value outside the Maya platform and cannot be used on any third-party platform;
  • Points expire and are forfeited upon account closure or termination for cause.

The activities that members perform to earn points are voluntary community contributions, not compensated work or services. When a member submits a receipt, shares a price, or refers a friend, that activity is a contribution to the Maya community and carries no expectation of payment, compensation, or economic benefit of any kind. The points that result from those activities are a tracking mechanism only; they measure community participation for the sole purpose of determining membership status tier.

Membership status, not points, is what entitles a member to discounts. The accumulation of points to a threshold unlocks a membership status tier. It is the status tier, as a recognized level of community participation, that entitles the member to purchase discounts on Maya products and reports. Points are the measure; status is the benefit. This distinction is intentional and meaningful.

Discounts are not the purchase of points. When a member with sufficient status receives a discount on a Maya product or report, that discount is a benefit of their membership status. It is not a redemption of points for cash value, and it does not reflect any fair market value of the activities that earned the points.

4.1 Earned points are conditional and may be held, reduced, reversed, or forfeited

Points shown in your account are not vested or guaranteed. Maya may, in its sole discretion and consistent with applicable law, decline to award, withhold, delay, hold pending verification or corroboration, reduce, reverse, expire, or forfeit points — before or after they appear in your balance — including where a contribution is unverified, duplicative, stale, ineligible, or where Maya suspects fraud, gaming, manipulation, fabricated or non-existent stores or products, multiple accounts, or any violation of these terms or the Terms of Service. Some earned points are held and may never vest if a contribution is not corroborated. Points expire under the program rules and are forfeited on account closure or termination for cause. Maya sets and may change all point values, earn formulas, caps, holds, and expiration rules at any time, subject to applicable law.

4.2 Purchased point packs

Maya may offer point packs for purchase. Buying a point pack is a prepayment for access to Maya's own services; it does not make points cash, currency, property, or a security, and points cannot be redeemed for or converted to cash except as described here.

Purchased points do not expire. They remain available until you use them, request a refund, or they are forfeited for cause (such as fraud or a violation of these terms or the Terms of Service).

Refund on request. You may request a refund of your unused purchased points at any time. Refunds are calculated at $0.004 per point — the value the points carry toward Maya's services, which is less than the price you paid to acquire them — and are returned to your original payment method (for example, 800 unused points from a $10 / 1,000-point pack refund at $3.20). The difference between what you paid and that value is non-refundable. Request a refund at [email protected].

Consumption order. When you have more than one kind of points, Maya spends your subscription points first, then earned/promotional points, then purchased points last, so that the points most likely to expire are used before your non-expiring purchased points.

Unclaimed property. Long-dormant unused purchased points may be treated as unclaimed property and remitted to your state as required by law.

4.3 Some features consume points directly

In addition to unlocking status-based discounts, certain Maya features (such as personalized deal analysis) consume points directly when you confirm, as described in Terms of Service Section 8. Charging points for a feature is payment for Maya's analysis and delivery and does not guarantee any price, savings, or outcome.

5. How Membership Status Works

Membership status is determined by a member's cumulative point total. When a member's point total reaches the threshold for a higher tier, their status is upgraded automatically. Status is maintained as long as the member's account remains active and in good standing.

Tier thresholds and discount levels are communicated within the service and may be updated from time to time with advance notice to members. Maya will not reduce existing members' discount levels without providing at least 30 days' advance notice via the member's registered contact method.

Discounts are applied at checkout on eligible purchases. The checkout page will display the applicable discount and the final price before the member confirms the transaction. For members with sufficient status on eligible products or reports, the final price may be zero.

Non-members and members who have not yet reached a discount-eligible tier may purchase any Maya product or pricing recommendation report at the standard (non-discounted) price. Membership status is not required to transact with Maya.

6. Referral Program Details

Members may refer others to Maya through Maya's referral program. The following terms apply:

  • A referral is credited when the referred person registers as a new Maya member and opts in for the first time using the referring member's referral code or link;
  • The referring member earns points equal to 10% of the points accumulated by the referred member during the referred member's first 12 months on the platform;
  • Referral points are credited on a rolling basis as the referred member earns their own points;
  • A referred member may also participate in the referral program and refer others; this does not affect the original referring member's referral earnings;
  • Referral codes and links are personal and non-transferable. Selling, distributing, or publicly posting referral codes in a manner designed to game point accumulation is prohibited;
  • Maya reserves the right to audit referral activity and to cancel or reverse referral point credits if the referral was generated through prohibited means.

7. What Is Prohibited in the Membership Program

The following activities are prohibited and may result in immediate suspension or termination of membership status, forfeiture of all accumulated points, and prohibition from future participation in the membership program:

  • Submitting false, fabricated, or altered receipts or price data;
  • Submitting false or fabricated catalog data, including non-existent products, store locations, retail chains, manufacturers, or brands, or resubmitting a record Maya has previously reviewed and rejected;
  • Creating multiple accounts for the purpose of accumulating points or earning referral credits across accounts;
  • Using automated tools or bots to submit price data or generate referral activity;
  • Selling, purchasing, or transferring referral codes or links for consideration of any kind;
  • Circumventing the referral system by referring the same person multiple times, creating fake accounts as referred members, or similar manipulation;
  • Attempting to reverse engineer or exploit the point-calculation system;
  • Using membership discounts in connection with transactions that are later disputed, reversed, or cancelled in bad faith;
  • Any activity designed to inflate point totals or tier status through means not contemplated by the program.

8. Maya's Rights Regarding Membership Status

Points and membership status are not vested rights. Maya Verdant, LLC reserves the right to:

  • Audit any member's point-earning activity and reverse credits found to have been earned through prohibited means;
  • Suspend or terminate a member's account and membership status for violations of these Membership Terms or the Maya Terms of Service;
  • Modify the point thresholds, tier structure, discount levels, or eligible products at any time, with advance notice to members for material changes;
  • Discontinue the membership program entirely with 60 days' advance notice to active members;
  • Interpret these Membership Terms and apply them to situations not expressly covered, with the goal of fair and consistent administration.

Upon account termination for cause, all accumulated points and membership status are forfeited without compensation.

8.1 Termination for fraud

Maya Verdant, LLC treats fraud against the membership program, including the submission of false receipts, price data, or catalog data, as grounds for immediate and permanent termination of the account.

Maya is under no obligation to restore a terminated account, to hear or respond to a challenge to that decision, or to refund points, whether those points were purchased, earned, or otherwise obtained. This section overrides the refund right in Section 4.2: the ability to request a refund of unused purchased points is available to members in good standing and does not survive termination for fraud. A member whose account has been terminated may submit a case through the contact method in Section 11. Submitting a case does not create an obligation for Maya to review it, respond to it, or reinstate the account, and Maya's decision is final.

Upon termination for fraud:

  • All accumulated points are forfeited without compensation, including any points the member purchased;
  • All accrued Maya Cashback is forfeited and returned to Maya Verdant, LLC; and
  • The member may be required to repay Maya Cashback already issued to them, where that cashback was earned in whole or in part through the conduct giving rise to termination.

"Maya Cashback" means cash or cash-equivalent value that Maya credits or pays to a member under a Maya program. It does not refer to cashback, rewards, or rebates offered by a retailer, club store, or payment-card issuer, which are between the member and that third party and in which Maya claims no interest.

These consequences are in addition to, and not in place of, any other remedy available to Maya Verdant, LLC.

9. Tax Disclosure

Tax law is complex, varies by jurisdiction, and continues to evolve. Maya does not provide tax advice and makes no representation or warranty about the tax treatment of membership activities, points, rewards, or discount-adjusted purchase prices in any jurisdiction.

Each member is solely responsible for their own taxes and tax-reporting obligations arising from their participation in the program, including any tax that may apply to points or rewards they receive. Where Maya determines that reporting may be required, Maya may request a completed IRS Form W-9 (or other tax information), withhold or suspend a member's ability to earn points until the member provides it, and issue an IRS Form 1099 or other applicable tax form. A member who has questions about the tax treatment of their membership activities, points, rewards, or purchases should consult a qualified tax advisor in their jurisdiction.

Maya's collection of tax information or issuance of a tax form does not change the nature of points as described in Section 4 (points are not cash, currency, stored value, property, or a security and cannot be redeemed for cash), and is not an admission or determination of any member's tax liability.

10. Updates to These Terms

Maya may update these Membership Terms from time to time. When updated, Maya will update the "Last Updated" date at the top. For material changes that reduce existing member benefits, Maya will provide at least 30 days' advance notice via the member's registered contact method.

Your continued participation in the membership program after updated terms take effect means you accept the changes. If you do not agree, you may opt out of the membership program by contacting [email protected]. Opting out of the membership program does not close your Maya account; you may continue to transact with Maya at standard prices.

11. Contact

Maya Verdant, LLC Membership questions: [email protected] Legal questions: [email protected] Text Maya: +1 (800) 629-2658