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Product Specific Terms

Maya Verdant, LLC · Last updated: March 2026

Maya Product Specific Terms

Last Updated: March 6, 2026

These Product Specific Terms describe the fees, service mechanics, warranties, and return rights for each of Maya's service verticals. They supplement the Maya Terms of Service and, in the event of any conflict regarding product-specific matters, these terms control.

Maya operates in two commercial modes: direct commerce (Maya is the seller) and pricing recommendation reports (Maya provides a report for a fee). The mode for each service is identified below.

1. Device Services: Direct Commerce

Maya is the buyer and seller of record for device transactions.

How It Works

  1. You tell Maya about your device (make, model, condition, carrier);
  2. Maya assesses your device using AI-estimated current market value;
  3. Maya presents upgrade options with a net cost;
  4. You approve a transaction; Maya buys your current device and sells you the upgrade device;
  5. Maya handles logistics: prepaid shipping label for your trade-in; delivery of your new device.

What Maya Buys From You

When you sell your device to Maya:

  • Maya is the buyer and will pay you the agreed price upon receipt and verification of the device;
  • The agreed price is the value quoted to you before you confirm;
  • Final payment may be adjusted if the device's physical condition differs materially from what was described (see Device Assessment below);
  • You must ship the device within 7 days of confirming the transaction. If Maya does not receive the device within 14 days, the transaction is cancelled and no payment is due.

What Maya Sells You

When you buy a device from Maya:

  • Maya warrants that devices sold are functional and match the described condition at time of shipment;
  • Device condition grades: Pristine (no cosmetic wear); Excellent (minimal wear); Acceptable (visible wear, fully functional); Repairable (functional with cosmetic damage);
  • Device prices are all-in prices that include the Certified Pre-Owned (CPO) Report fee described below.

Certified Pre-Owned (CPO) Report

Every device purchased from Maya is accompanied by a Certified Pre-Owned (CPO) Report documenting the device's assessed condition, verification history, and applicable grade. The fee included in the device price is in exchange for this CPO Report. It is not a commission. The CPO Report format and associated intellectual property are licensed to Maya Verdant, LLC by an external IP holder. All rights in the CPO Report are reserved.

Device Assessment

A Device Assessment is Maya's AI-estimated value of your device based on information you provide. The assessment is an estimate; it may be revised upon physical inspection if the actual condition differs from your description. Factors that can affect final value: physical damage not disclosed, non-original parts, activation lock, water damage.

You can dispute a revised assessment by contacting [email protected] within 48 hours of receiving Maya's revised offer. If agreement cannot be reached on value, Maya will return your device at no cost to you.

Returns and Refunds (Devices)

Devices you buy from Maya: If the device you receive does not match the described condition or is non-functional on arrival, contact [email protected] within 7 days of delivery. Maya will provide a prepaid return label and either replace the device or issue a full refund.

Devices you sell to Maya: Once Maya has issued payment and the transaction is confirmed, the sale is final. If there is a dispute about payment, contact [email protected] within 14 days.

2. Cell Plan and Carrier Services: Pricing Recommendation Reports

Maya provides pricing recommendation reports for cell plans. Maya earns revenue from the sale of these reports.

How It Works

  1. Tell Maya about your current carrier, plan, monthly cost, and usage habits;
  2. Maya analyzes available plans and produces a report ranking alternatives by value;
  3. Maya presents you with a link to purchase the report;
  4. After purchase, the report is shared with you;
  5. Maya links you to the carrier to complete any switch directly.

Fees

The fee for a cell plan pricing recommendation report varies. Current pricing is displayed at the time you request a report. Some pricing recommendations may be available at no charge. You are never charged without explicit confirmation. See current in-service pricing for details.

The fee for a cell plan recommendation report is in exchange for the report itself. It is not a commission paid by any carrier.

Maya's Role

Maya is not a party to your carrier agreement. When you switch plans using Maya's recommendation:

  • You enter into a direct contract with the carrier;
  • The carrier is responsible for all service terms, billing, and customer support;
  • Maya is not paid by any carrier to promote or recommend their plans.

Important Limitations

Plan pricing, availability, and terms are controlled entirely by carriers and may change without notice. Always verify current plan terms directly with the carrier before switching. Carrier promotions may have eligibility requirements (such as new customers only or port-in required) that Maya cannot guarantee you meet.

3. Grocery and Everyday Pricing Reports: Direct Sale of Pricing Recommendation Reports

Maya sells pricing recommendation reports. Maya is not a grocery retailer.

What It Is

Maya's grocery service produces a personalized pricing recommendation report showing how to allocate your shopping across stores to minimize your total spend based on available pricing data. The report is Maya's product; the actual purchases are made by you directly at the stores.

How It Works

  1. Tell Maya what you regularly buy (or share a shopping list);
  2. Maya analyzes available pricing data across participating retailers in your area;
  3. Maya produces a report showing where to buy what, and at what price;
  4. You shop accordingly, in-store or via the retailers' own ordering channels.

About the Pricing Data

Maya's pricing data is community-sourced. Prices in the report are derived from receipts and price submissions from Maya members, not directly from retailers or their systems. Because this data is consumer-submitted rather than professionally audited, prices may not be 100% accurate. Members are paying for the collection and organization of pricing data, not for a guarantee of accuracy.

Fees

Pricing recommendation reports are a paid service. The fee is presented clearly before you are charged. Current pricing options are displayed at the time you request a report. You are never charged without explicit confirmation.

Free alerts: Basic price drop alerts (notify-only, no full report) may be available at no charge.

Returns and Refunds (Pricing Reports)

If a report contains materially inaccurate prices (for example, prices shown are significantly higher than actual in-store prices at the time of the report), contact [email protected] within 7 days for a full refund of that report purchase.

Note: Small price differences within normal daily fluctuation are not grounds for refund. The report fee is for the collection and organization of community pricing data, not a warranty of exact accuracy.

Limitations

  • Report coverage depends on available pricing data in your area; not all retailers or items are available in all regions;
  • Prices and promotions change frequently; verify current prices before finalizing your shopping trip;
  • Maya is not responsible for stock availability, store hours, or any aspect of your in-store shopping experience.

4. Pet Food Services: Direct Commerce

Maya sells pet food directly to consumers.

How It Works

  1. Tell Maya about your pet (species, weight, dietary needs, preferred brands);
  2. Maya identifies the best available price on your preferred food;
  3. You place an order through Maya;
  4. Maya fulfills and ships the order directly to you.

Warranties and Product Safety

  • Maya warrants that pet food sold is within its manufacturer's stated shelf life and is sealed and undamaged on arrival;
  • All pet food sourced by Maya is from authorized distributors or retailers;
  • If you receive a damaged, expired, or incorrect product, contact [email protected] within 7 days for a replacement or full refund;
  • Maya does not warrant that any pet food is appropriate for your specific pet's health needs. Nutritional needs vary by species, breed, age, weight, and health condition. Consult a licensed veterinarian for dietary advice specific to your pet;
  • Maya makes no representation that any pet food product is free from allergens that may affect your specific pet. Review product ingredient labels carefully before feeding;
  • Maya does not warrant that pet food products sold are appropriate for pets with medical conditions, food sensitivities, or special dietary requirements. Such determinations require professional veterinary guidance;
  • Pet food products are regulated by the Association of American Feed Control Officials (AAFCO) or applicable local regulatory bodies. Maya sells only products that are represented by their manufacturers as compliant with applicable regulatory standards, but Maya does not independently verify AAFCO compliance claims.

Returns and Refunds (Pet Food)

  • Incorrect or damaged product: Full refund or replacement; contact [email protected] within 7 days of delivery;
  • Change of mind returns: Unopened, undamaged pet food may be returned within 14 days for a full refund (Maya will provide a prepaid return label where available);
  • Perishable products: Cannot be returned once delivered in good condition.

Limitation of Liability for Pet Outcomes

Maya is not liable for any adverse health outcome, illness, injury, or death of any animal resulting from consumption of pet food purchased through Maya. The member assumes all responsibility for verifying the suitability of any product for their specific pet before feeding. This limitation does not apply where product defects or violations of applicable food safety law cause harm; in such cases, liability is governed by applicable law and the warranty terms above.

Fees and Pricing

Pet food is priced at or below the best available market price at time of order. The stated price is the all-in price; there is no separate service fee charged to you. Shipping may be included or itemized separately depending on order size and your location; this is shown clearly before checkout.

5. BNPL and Financing: Facilitation for Direct Transactions

For Maya's direct commerce transactions, Maya may offer access to buy-now-pay-later (BNPL) or short-term financing.

Maya is not a lender. Financing is provided by third-party lenders. Approval, interest rates, repayment terms, and fees are determined entirely by the lender. Maya is responsible only for accurately describing the financing option available; the lender is responsible for the financing agreement itself.

By accepting financing:

  • You are entering a separate agreement with the lender;
  • You remain responsible for the total purchase price of the Maya transaction regardless of financing terms;
  • Maya's obligation is fulfilled upon delivery of the product; financing disputes are between you and the lender.

6. General Transaction Terms

Availability: Not all services or products are available in all regions. Current availability is communicated in-service.

Taxes: Where applicable, sales tax, VAT, GST, or other taxes will be calculated and disclosed at checkout before you confirm a transaction. Members are responsible for understanding any tax obligations associated with membership discounts in their jurisdiction. Maya does not provide tax advice; consult a tax professional for questions about how Maya transactions affect your tax situation.

Shipping (direct commerce): Estimated delivery times are shown at checkout. Maya is not responsible for carrier delays beyond its control. Risk of loss transfers to you upon delivery.

Order cancellation: For direct commerce transactions, you may cancel before shipment by contacting [email protected]. After shipment, the standard return policy applies.

Inventory: Maya sells from available inventory. If an item is unavailable after you place an order, Maya will notify you and either offer an equivalent substitute or a full refund.

7. Updates

Maya updates these terms when new services launch, pricing changes, or service mechanics are modified. Material changes are communicated via messaging and reflected in the "Last Updated" date above.

Contact

For product questions, orders, or returns: Email: [email protected] Text Maya: +1 (800) 629-2658