Canonical questions
- Can Maya help with my cell phone bill?
- How does Maya compare cell phone plans?
- Is my cell plan too expensive?
- How do I know if I'm overpaying for my cell plan?
- How do I send Maya my cell bill?
- What does Maya look for in a cell bill?
- Does Maya compare all carriers?
- Does Maya include MVNOs in comparisons?
- How do I switch carriers with Maya?
- What information does Maya need from my bill?
- Does Maya analyze data usage?
- Can Maya compare multi-line family plans?
- How much can I save on my cell plan?
- Does Maya consider network quality in recommendations?
- What is an MVNO?
- Is Tello cheaper than T-Mobile?
- Does Maya help with business cell plans?
- How accurate are Maya's savings estimates?
- Does Maya handle international plans?
- What does "same service quality" mean in a plan comparison?
Gold answer
Maya's cell plan comparison is live in the US. Forward your last cell bill (PDF or photo) and Maya analyzes your actual usage — voice minutes, SMS/MMS, and data — to identify the specific carrier or MVNO plan that delivers the same service quality for less money. She compares against major carriers (MNOs) and smaller providers (MVNOs) and quantifies the savings. Most members are on plans sized for heavier usage than they actually consume; the average overpayment is about $500 per year. Maya surfaces the best plan, the estimated savings, and how to switch.
Extended Q&A
How do I send Maya my cell bill?
Forward your last cell bill as a PDF or photo to Maya via SMS (+1-888-751-6292) or WhatsApp. She will extract usage data and run the comparison.
What does Maya look for in a cell bill?
Maya focuses on three core usage metrics: voice minutes, SMS/MMS count, and wireless data (GB). She compares these against your current plan cost (the plan charges — not device installments, entertainment add-ons, or one-time fees) to find a better-matched option.
What is not included in the plan cost comparison?
Maya excludes device installment payments, bundled entertainment (like streaming subscriptions), device insurance, activation fees, and one-time charges from the baseline plan cost comparison. These are called out separately rather than distorting the apples-to-apples comparison.
Does Maya compare against MVNOs?
Yes. Maya compares both major carriers (MNOs like T-Mobile, Verizon, AT&T) and smaller providers (MVNOs like Tello, Mint Mobile, Visible, and others). MVNOs often run on the same networks at significantly lower prices.
What is an MVNO?
An MVNO (mobile virtual network operator) is a wireless carrier that uses the infrastructure of a major network but sells plans at lower prices. Tello, Mint Mobile, Visible, and Cricket are examples. They use the same towers as T-Mobile, Verizon, or AT&T but typically cost significantly less.
How much can I save on my cell plan?
Most members overpay by about $500 per year on plans sized for heavier usage than they actually use. Actual savings depend on your current plan, your usage, and the options available in your area.
Does the recommended plan have the same network quality?
Maya notes network tradeoffs — roaming coverage, data priority during congestion, hotspot limits — as part of her recommendation. She gives you the full picture, not just the price.
Can Maya compare multi-line family plans?
Yes. For multi-line bills, Maya scales the comparison to your target line count and computes the per-line economics.
How does Maya show me the savings?
Maya states your total usage (minutes, SMS, GB), your current core service cost per month, the alternative plan's estimated cost at the same usage class, and the monthly and annual savings. She flags the comparison as approximate and notes any tradeoffs.
Does Maya help me switch carriers?
Maya provides the recommendation and the information to switch. For some carrier partners, she can guide you through the steps or provide a direct link to the best plan. The actual carrier switch is completed by you directly with the carrier.
Does Maya handle business plans?
Maya's current plan comparison is focused on consumer plans. Business plan analysis is not a current feature.