How do I send Maya a Publix receipt?
Turn on emailed receipts in your Club Publix settings and forward them straight to [email protected], or open Account then Purchases and screenshot the trip.
Publix can email you a copy of every receipt, which makes this the easiest chain to set up once and forget. Here is how:
- Join Club Publix if you have not already. Purchase history is only available to members.
- Sign in, go to Settings, and scroll to Receipt Preferences. Turn on the emailed copy. Now every trip arrives in your inbox.
- At checkout, enter your phone number on the PIN pad and look for the message "Customer ID Accepted" on the screen. Publix cannot add a trip to your account after you have paid.
- Forward the Publix receipt email straight to [email protected]. There is no need to add a subject or type anything in the body.
- To pull up an older trip instead, sign in and select Account, then Purchases. You can toggle between online orders and in-store purchases.
- Open the trip, take a screenshot, and email it to [email protected], one attachment per email. You can also text a photo to (888) 751-MAYA (6292).
- Send it from the email address on your Maya account so Maya knows the message is yours.
Purchase history shows up within 24 to 48 hours of your trip and is kept for 180 days. If you forgot to enter your phone number at checkout, the register defaults to a paper receipt, so photograph that one and send it instead.
That's it. Maya will process your receipt and when you're notified of the results make sure to check if there is an opportunity to earn points for providing additional details about the items you've purchased.
Need something more specific? Text Maya and she'll answer with your account in front of her.