Why was I charged that many points for a report?
The charge follows the savings I found, so I cannot quote it before the report. Each charged reply has a 🧾 receipt line, and 📦 Orders shows the points for every order.
First, check the receipt line at the end of the charged reply. It looks like “🧾 -N pts for this price check”. When I can read your balance, that line also shows what you have left.
The charge depends on what I find. A bigger saving costs more points. A smaller one costs less. I do not quote a number before a report.
To look back, text 📦 or my orders. Pick the service, month and order. The summary shows what you saved and each points line, taken or given back.
Text pts for your balance and month by month history.
If the charge looks wrong, open the order and tap 🛟 open a case. Tell me in one sentence what went wrong.
Need something more specific? Text Maya and she'll answer with your account in front of her.