How do I reach a person or manage a case?

To hear from a person, text help and tap 🎟️ Cases.

Tap 🎟️ Create a Case to open one. I give you the case number and ask you to tell me in one sentence what is going on. You are then in help mode. Text return to go back to normal.

Tap 🎟️ My Cases to see your open cases. Pick one to see when it was opened and its status. You can send a message or close it. You can also text my cases at any time.

For a problem with an order, text 📦, open the order and tap 🛟 open a case.

If something I did just failed, tap 📝 report this when I offer it. I log the problem for my team.

When there is a reply on your case, I text you.