How can we help?

New to Maya? Learn how accounts, verification, and the concierge service work.

• What is Maya and how does it work?
• How do I create an account?
• I didn't receive my verification code

How Maya finds deals, adds devices to your profile, and delivers upgrade recommendations.

• How does Maya find upgrade deals?
• How do I add my device to Maya?
• Why haven't I received upgrade recommendations?

The trade-in process, device conditions, order timelines, and how to make changes.

• How does selling my device through Maya work?
• What device conditions does Maya accept?
• How long does an order take?

Maya's fees, how and when you get paid, supported payment methods, and receipts.

• What does Maya cost?
• What is the 10% processing fee?
• How and when do I get paid?

Managing message preferences, opt-out and opt-in, and what types of messages Maya sends.

• How do I stop receiving messages?
• How do I restart messages after opting out?
• What types of messages will Maya send me?

Your data rights, account deletion, changing your phone number, and security.

• How do I delete my account?
• What personal data does Maya store?
• How do I request a copy of my data?

When Maya isn't responding, your account is locked, or something isn't working right.

• Maya isn't responding to my messages
• My account is locked or suspended
• I'm receiving messages I didn't sign up for

Coverage, supported brands, how Maya makes money, and the referral program.

• What regions does Maya serve?
• What device brands does Maya support?
• How does Maya make money?