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Browse common questions below, or text Maya directly for personalized support at any time.

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11 categories · 205 articles

🚀
8 articles

Getting started

What Maya is, how to join, and what happens first.

💳
26 articles

Membership and points

What it costs, how points work, and how to earn them.

🧺
74 articles

Groceries

Lists, your pantry, and saving across local stores.

🐾
14 articles

Pet food

Tracking what your pets eat and what it should cost.

📶
13 articles

Cell plans

Comparing your bill against what the same service costs elsewhere.

🍷
3 articles

Wine, beer and spirits

Finding what you like locally, without overpaying.

💬
9 articles

Messages and channels

Text, WhatsApp, web chat and email, and how to stop or restart messages.

🔒
15 articles

Privacy and your account

What Maya stores, what she never does with it, and how to ask for it.

🛟
8 articles

Troubleshooting

When something is not working the way it should.

SMS Quick Reference

Text shortcuts that always work

Send any of these keywords to +1 (888) 751-MAYA (6292)at any time. Msg & data rates may apply.

STOPOpt out of all Maya messages immediately
STARTOpt back in and reactivate your account
HELPGet a list of shortcuts and support info
RECEIPTSend in a receipt so Maya can read the prices
Responding STOP will immediately remove you from all Maya messaging. To re-subscribe, text START. For more info, visit Messaging Terms.
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For billing disputes, data requests, account issues, or anything that needs a paper trail.